Refund policy

Last updated: August 2026

We want you to be happy with your WyldeHaven Apparel order. Please read the information below before requesting a return, cancellation or refund.

CHANGE-OF-MIND RETURNS

For non-personalised items purchased online, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

Please contact us within 14 days of delivery to tell us that you wish to return your order. You will then have a further 14 days to send the item back.

Returned items must be unworn, unwashed and in their original condition. You may examine and try on an item as you would in a shop, but we may make a reasonable deduction from your refund if it has been handled beyond what is necessary to check its condition, fit or features.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it. We recommend using a tracked postal service, as the item remains your responsibility until it reaches the return address provided.

PERSONALISED PRODUCTS

Products made to your individual specifications—such as caps embroidered with your chosen year, date or Roman numerals—cannot normally be returned or exchanged because you have changed your mind.

This does not affect your rights if a personalised product arrives faulty, damaged, incorrectly made or significantly different from its description.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us promptly if the item is faulty, damaged, incorrect or significantly different from its description.

Please provide:

• Your order number
• A description of the problem
• Clear photographs showing the item and the issue

If the item is confirmed to be faulty, damaged or incorrect, we will arrange an appropriate replacement or refund at no additional cost to you. Your statutory rights are not affected.

CANCELLATIONS

Because our products are made to order, production may begin shortly after your purchase. If you need to cancel or amend an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or stopped once production has begun. This does not affect any cancellation rights that apply by law.

REFUNDS

Approved refunds will be returned to your original payment method.

For change-of-mind cancellations, your refund will include the item price and the cost of our standard delivery option, where a delivery charge was paid. Additional costs for an upgraded or express delivery service are not refundable beyond the cost of standard delivery.

Refunds will be processed within 14 days of receiving the returned item or receiving satisfactory evidence that it has been sent back, whichever occurs first.

Your bank or payment provider may require additional time to show the refund in your account.

HOW TO REQUEST A RETURN OR REFUND

Please use the Contact page on our website and include your order number and the reason for contacting us.

Do not return an item without first contacting us. We will provide the correct return instructions and address for your order.