Frequently asked questions
Q1 - Do you offer free shipping in the UK?
Yes! We offer free standard shipping on all UK orders. No minimum spend required.
Q2 - How long does delivery take?
UK orders typically arrive within 3–7 business days. As our products are made to order, please allow a little extra time for production before dispatch.
Q3 - Do you ship internationally?
We currently ship primarily within the UK. International shipping options are coming soon — stay tuned!
Q4 - Are your products print-on-demand?
Yes — every WyldeHaven piece is made to order. This means less waste, fresher stock, and a product made just for you.
Q5 - What sizes do you stock?
Our apparel is available in a range of sizes from XS to 5XL. Please check the individual product page for the full size guide.
Q6 - How do I care for my garments?
To keep your WyldeHaven pieces looking their best, wash inside out at 30°C, avoid tumble drying, and do not iron directly on the print.
Q7 - Can I return or exchange an item?
As our products are made to order, we're unable to accept returns for change of mind. However, if your item arrives damaged or faulty, please contact us within 14 days and we'll make it right.
Q8 - How do I track my order?
Once your order has been dispatched, you'll receive a tracking link via email. You can also track your order through your Shopify account.
Q9 - Can I personalise a product?
Some of our products offer personalisation options at checkout. Look out for the customisation fields on individual product pages.
Q10 - What is WyldeHaven?
WyldeHaven is a UK-based apparel brand inspired by nature, botanicals, and the beauty of the wild. We create considered, quality pieces for those who appreciate understated, earthy style.
Q11 - Where are your products made?
Our products are printed and fulfilled by trusted print-on-demand partners. While production locations may vary, we work with providers who meet quality and ethical standards.